News and Project
Governance of IT - ITIL
What is ITIL?
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in ITIL’s worldwide success and has contributed to its productive usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations.
Learning Objectives
- A basic understanding of the ITIL® framework
- How ITIL® can be used to enhance the quality of IT service management within an organization
- Comprehension and / or awareness of key areas of the 5 ITIL® core books:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Prepare to take the ISEB Foundation Certificate Exam
Why do we need IT Service Management?
- Increased dependency on IT services
- Higher visibility of IT service failure
- Increased complexity of IT services and service provision
- Higher customer expectations
- External influences due to untied customers
- Charging for IT services
Info
Enrollment: until 30 March
Date: 11-13 April
Contact person: Angel Krepiev | angel.krepiev@semosalts.com
Phone: + 255 4 22 57 270